FAQS

1. How long does order processing take?

All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed the next business day.

2. How long is the shipping time?

Shipping within the United States typically takes 5–14 business days after your order has been processed.

3. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for tracking updates to appear.

4. Do you ship internationally?

At the moment, we only ship within the United States.

5. What is your return policy?

You may request a return within 14 days of receiving your order. Items must be unused, unwashed, and in their original condition.
For full details, please refer to our Return Policy.

6. How do I start a return?

Contact us at support@NeonCrew.com with your order number and the item(s) you want to return. Our team will guide you through the process.

7. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

8. Do you offer exchanges?

We currently do not offer direct exchanges. If you need a different size or style, please return the item for a refund and place a new order.

9. What should I do if I receive a damaged or wrong item?

Please email us within 7 days at support@NeonCrew.com with photos of the issue. We will replace or refund the item at no extra cost.

10. Can I change my order after placing it?

We can update or cancel orders only if they have not yet been processed. Contact us immediately if you need changes.

11. What payment methods do you accept?

We accept major credit cards, PayPal, and other payment methods available at checkout.

12. How can I contact customer support?

You can reach us at:
📧 support@nrcstore.com
📞14062356183